Refund policy

Right of Withdrawal / Returns Policy (International Version)

Consumers in the EU have the right to withdraw from the purchase within 14 days of receiving the goods, without giving a reason.
The withdrawal period is 14 days from the day the goods are received.
To exercise this right, please contact us in writing (email): ansgarvonbuelowcontent@gmail.com.
After withdrawal, the price of the goods will be refunded, but the original shipping costs are not reimbursed.
Return shipping costs are the responsibility of the customer, unless the goods are defective.
Returned goods must be in their original condition and packaging.
Exceptions: Personalized or custom-made products cannot be returned unless defective.

Customers outside the EU may return products within 14 days, but must provide a reason for the return.
Return shipping costs are always the responsibility of the customer.
Refunds will include only the price of the goods, not shipping or other costs.
Returned products must be in original condition and packaging.
Exceptions: Customized or personalized products cannot be returned unless defective.

All refunds will be made using the same payment method used for the purchase.
Customers are responsible for any loss in value resulting from handling the goods beyond what is necessary to inspect them.
All prices already include customs duties, import taxes, and shipping, so customers will not incur additional charges.